Terms & Conditions

If someone uses our name to scam, it’s not our responsibility. so please be careful!

PAYMENT:

  1. International: PayPal (F&F) / WISE (Bank Central Asia) / QRIS
  2. Indonesia: BCA / SHOPEEPAY / DANA / QRIS

OVERVIEW

  1. NOT FOR SENSITIVE BUYERS
  2. No keep or booked without first payment 50% (max. keep 2 weeks). FIRST PAYMENT = FIRST GET
  3. ESTIMATE PRICE ≠ FIX PRICE. Prices may increase or decrease depending on the actual weight, the exchange rate and Indonesian customs (beacukai)
  4. Not responsible for damage or loss on delivery from inter sellers/website to inter warehouse, warehouse to BlueStar1304 and BlueStar1304 to buyers because we don’t want it to happen either (we can only help follow-up to the courier)
  5. Don’t forget to record your unboxing video when opening your parcel (w/o pausing & editing) incase got missing items
  6. Make a second payment at maximum 2 weeks after we send the rest of the bills (if it’s more than that, the first payment can’t be refunded and the items can’t be claimed)
  7. We will refund 50% if there is an unofficial product from an international seller (KR/JP/USA/CH), if buying from us is not a personal order (record your unboxing video when opening your parcel w/o pausing & editing)
  8. If the buyer has not received the goods by the courier’s estimated, we can only help follow-up to the courier (beware of scammer disguised as courier to refund your money but you will be directed to disburse the installment funds spay late/spinjam). If you got scammed, then you can’t ask us to return your money because it’s negligence caused by the buyer
  9. The maximum claim your items for the second payment is 2 weeks (calculated since we upload the second payment). If we can’t reach your contact and there is no answer for 2 weeks, then the items are owned by BLUESTAR1304 dan there’s no refund
  10. If there’s still a first payment bill that has not been paid from other items, then the items that have arrived at us or Indonesia will be detained until you make the first payment
  11. If the admin doesn’t answer the chat for 5 hours, you can re-chat. If there’s no answer for 24 hours, you can tag us in the group. If you haven’t passed that time, please don’t rechat or tag us in the group, avoid the chat getting piled up or spam
  12. We accept to storing the goods in our Indonesia warehouse with a note that you have to pay the second payment. Any risk of loss/damage is not our responsibility. Please confirm from the beginning (before we send the second payment)
  13. Prices for pre-order items exclude packaging fees
  14. Freebies will be given randomly, we don’t accept any special requests
  15. Delivery of goods can be via checkout shopee to free shipping or manual with J&T / POS / Paxel / Instant (Grab/Gojek/SPX) (indonesian buyers only) and DHL / Indonesian POS (international buyers only). Shipping from Lowokwaru, Malang City, East Java, Indonesia
  16. If the buyer wants to resell the orders (opslot) then we are not responsible for that. BLUESTAR1304 only accept communication with first buyer (indonesian buyers only)
  17. For buyers who make installments or small dp, they must include the full name and social media (the first account, not the second/cyber/fan account) (indonesian buyers only)
  18. Tax & customs fee in your individual country is your responsible, make sure to check your own customs regulations before buying (international buyers only)
  19. Do not return the mail/parcel. If y ou do that, then you will have to pay the return shipping fees and Indonesian customs (international buyers only)
  20. If you buying from us means you’re agree with our policy.

REFUND & RETURNS POLICY

  1. If you have made a payment, then WE DON’T ACCEPT CANCELLATION / EXCHANGE / REFUND for any reason, except the item has been sold out. Cancel? blocked and the first payment/down payment (DP) can’t be refunded and the orders can’t be claimed
  2. If there is a slight or damaged on the items of the international seller/web (Korea/Japan/USA/China) due to an official factory error, then WE DON’T ACCEPT CANCELLATION / REFUND / RETURN / EXCHANGE
  3. If the official website doesn’t send a benefit (although still says ‘GIFT’ when purchasing), then WE DON’T ACCEPT CANCELLATION / REFUND / RETURN / EXCHANGE. We can only help follow-up to the official website, but if there is still no response from them, then it’s not our responsibility
  4. Our refund and returns policy lasts 7 days. If 7 days have passed since your purchase, we can’t offer you a full refund or exchange
  5. Only regular priced items may be refunded. Sale items cannot be refunded or returned
  6. Freebies can’t be returned or exchanged
  7. If the orders are canceled by the seller/website then the refund will be made after they refund it to us
  8. If we don’t send the appropriate item, you can apply for a refund and return the item. You have to send record of the unboxing video without editing or pausing. To be eligible for a return, the item must be unused (sealed) and in the same condition that you received it
  9. Once your return is received and inspected, we will send you an email / chat (WhatsApp) to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed and the refund will be made for approximately 7 business days, please inform your bank account or e-wallet to us at at contact@bluestar1304.id or (+62)896-4818-8886 (WhatsApp)

STANDARD PACKING

  1. Album, DVD, Photobook, Etc* > bubble wrap > shipping box > poly mailer/stretch film > fragile packaging tape. There will be additional plastic for the sharing/unsealed items before bubble wrap.
  2. Photocard, Postcard, Mini Photocard, Etc** > card sleeve/plastic > toploader (only for photocard and mpc) > cardboard sheets > bubble wrap (shipping box only) > shipping box/envelope > poly mailer/plastic. > fragile packaging tape (shipping box only). If the order exceeds 20pcs (photocard/mpc), it will use additional card storage boxes.
  3. Textile (w/o benefit) > bubble wrap > shipping box > poly mailer/stretch film > fragile packaging tape.
  4. Textile (w/ benefit) > Benefit will be packaged into card sleeve/plastic > toploader (photocard and mpc only) > cardboard sheet > textile > bubble wrap > shipping box > poly mailer/stretch film > fragile packaging tape.

(*) If the seller does not find enough box size after the item is wrapped, then bubble wrap will be done on the outside of the box.

(**) If you use a PAXEL (indonesian buyers only) and untracked mail (international buyers only) then the mail will use an envelope.